Privacy Policy

1. Information We Collect

We collect the following types of information:

a. Account Information

• Your name, email address, company name
• Your phone number
• Billing details (processed by third-party providers — we do not store full credit card information)

b. Lead Information

• Names, phone numbers, and SMS content of your leads
• Responses gathered by Zeb's AI assistant
• Tags, notes, and preferences you associate with each lead

c. Usage and Technical Data

• Device type, browser, and operating system
• IP address, session activity, time zones
• Logs and diagnostics used to improve performance

2. How We Use and Respect Your Information

We use your data only to deliver and improve the Zeb platform. Specifically, we use it to:

• Enable SMS conversations and lead capture
• Process responses through AI for prequalification
• Sync with CRMs or third-party tools if enabled
• Provide customer support and technical troubleshooting
• Notify you of service updates or billing changes
• Monitor usage for abuse or policy violations

3. Data Sharing

We may share your information only when necessary to operate Zeb, including:

• SMS and AI partners: e.g., Twilio (for message delivery), OpenAI (for AI responses)
• Billing providers: Coming Soon
• CRM integrations: if you enable a connection (e.g., to HubSpot or Follow Up Boss)
• Legal authorities: if required by law, court order, or in case of abuse or fraud

All third parties are contractually obligated to protect your data and use it only for the purposes we've defined.

4. Data Protection and Security

We apply strong safeguards to keep your data safe:

• End-to-end SSL encryption
• Role-based access controls
• Regular security audits
• Minimal data access by staff
• Logging and monitoring for suspicious activity

While no system is 100% secure, we follow best practices to prevent unauthorized access, data loss, or misuse.

5. Data Retention and Deletion

• We retain your data as long as your account is active.
• You may request deletion of your account and associated lead data at any time.
• Some data (e.g., payment history) may be retained as required by law or for dispute resolution.

To request deletion, email hello@textzeb.com.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your information
• Export your data in a portable format
• Withdraw consent or object to certain types of processing

We honor all legitimate privacy-related requests. To submit one, contact us at hello@textzeb.com.

7. International Users

Zeb is operated by a fully remote company with legal operations based in the Philippines. By using Zeb, you consent to your data being transferred to, processed, and stored in the Philippines and other countries where our partners operate.

We ensure adequate safeguards are in place when data is transferred internationally.

8. Children's Privacy

Zeb is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has submitted personal data through Zeb, please contact us and we will remove it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be announced via email or on our website. Continued use of Zeb after changes means you accept the updated policy.

10. Contact Us

If you have questions about this policy, or wish to make a privacy-related request, contact us: